PRIVACY POLICY

Last Updated: 16.2.26

This Privacy Policy describes how Astra ("we," "us," or "our") collects, uses, and discloses your information when you visit or make a purchase from astra-kpop.com (the "Site").

1. Personal Information We Collect

We collect information from you when you visit the site, register, place an order, subscribe to our newsletter, or fill out a form.

  • Identity & Contact Information:

    • When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (processed securely by third-party providers), email address, and phone number.

  • Account Information:

    • If you create an account, we store your name, email address, and password (in encrypted form).

  • Communications:

    • If you contact us via email at astrakpop@outlook.com, we collect the contents of that communication.

2. Non-Personal Identification Information

  • We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about your connection to our Site, such as your operating system, Internet service provider, and similar metadata.

3. Cookies and Tracking

  • Our Site uses "cookies" to enhance user experience and to understand how customers use the site (e.g., to remember items in your shopping cart). You can set your browser to refuse cookies or to alert you when cookies are being sent, but please note that some parts of the Site may not function properly if you do so.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions:

    • To fulfil orders, process payments, arrange shipping, and provide you with invoices and order confirmations.

  • To Improve Customer Service:

    • To respond to your customer service requests and support needs more efficiently.

  • To Send Periodic Emails:

    • We may use the email address to send you information and updates pertaining to your order, as well as occasional company news, updates, or promotions (you can opt-out of marketing emails at any time).

  • To Improve Our Site:

    • We may use feedback you provide to improve our products and services.

5. How We Protect Your Information

  • We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction data, and data stored on our Site. Payment transactions are encrypted using industry-standard SSL technology and are processed by our trusted payment gateway providers; we do not store your full credit card details on our servers.

6. Sharing Your Personal Information

We respect your privacy. We do not sell, trade, or rent your personal identification information to others.

  • Third-Party Service Providers:

    • We share information with third parties who help us operate our website and conduct our business (e.g., shipping carriers like Royal Mail, payment processors like Stripe/PayPal) as long as those parties agree to keep this information confidential.

  • Legal Compliance:

    • We may share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.

7. Third-Party Websites

  • Our Site may contain links to third-party websites (such as social media buttons or affiliate links). These sites have their own privacy policies, and we are not responsible for their content or activities.

8. Your Rights

  • If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at **astrakpop@outlook.com**.

9. Data Retention

  • We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Business Transfers

  • If Astra is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

11. Changes to This Privacy Policy

  • We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

  • Email: astrakpop@outlook.com

13. Your Acceptance

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.